Shipping policy

 

Shipping :

 Netherlands Shipping : 6,00€

Europe Shipping (Euro) : 13,00€

Europe Shipping (Other Currency) : 18,00€

We dispatch orders 4 days a week with PostNL (Tuesday-Friday)

Pick Up :

Picking up your order is possible at our store address in Rotterdam :

Goudsesingel 206

3011 KD Rotterdam

Make sure you select 'Pick up order' at checkout. Your will be notified by email when your order is ready to be picked up (usually the next Friday or Saturday, when the store is open, 11-18).

Returns :

 

We are always happy if you are in love with your purchases, and we also hope that you have thoughtfully picked your items. Because we are a small business, we are unable to accept returns based on minor stains, if the item doesn't fit or if you don't like the item. 
Please read the description carefully before purchasing. In addition, it goes against the zero waste policy and we don't want second-hand clothes to be returnable by post as well. We don't want to participate in this as a company.

Should there be any problems, for example incorrectly reported sizes or noticeable stains or holes. You can always contact us: info@thenew-studio.com, we will be happy to find a solution together. Please contact us within 14 days after the purchase, and make sure to attach the invoice. We are always happy if you are in love with your purchases, and we also hope that you have thoughtfully picked your items. Because we are a small business, we are unable to accept returns based on minor stains, if the item doesn't fit or if you don't like the item. 
Please read the description carefully before purchasing. In addition, it goes against the zero waste policy and we don't want second-hand clothes to be returnable by post as well. We don't want to participate in this as a company.

Should there be any problems, for example incorrectly reported sizes or noticeable stains or holes. You can always contact us: info@thenew-studio.com, we will be happy to find a solution together. Please contact us within 14 days after the purchase, and make sure to attach the invoice.